Mentavio: the online platform that connects psychologists and patients

We interviewed Carlota Esteve, from Mentavio Spain, to tell us about this platform.

The irruption of the Internet into our lives has led to the appearance of functionalities and services that we would not have been able to imagine years ago. And the psychotherapeutic assistance sector is no exception to this rule.

Mentavio is an example of thisMentavio: a service that connects patients and psychologists and psychiatrists so that the limitations of the physical world are no longer a problem when seeking mental health help.

Mentavio: an online platform for psychologists, psychiatrists and patients

On this occasion we interviewed Carlota Esteve we interviewed Carlota Esteve, Marketing Manager for Spain and Latin Americato explain what this tool used by psychologists and patients consists of.

What exactly is Mentavio and what are the main needs it covers?

Mentavio is an online psychological counseling platform.

On the one hand, it offers patients an immediate, private and easy access system to medical professionals through different tools such as videoconferencing, audio calls or chat.

On the other hand, it provides psychologists with a new way of contacting their current patients, the ability to reach new users without geographical limitation and compliance with legislation in the field of online therapy.

In terms of technical requirements, what is needed to use Mentavio?

To use Mentavio all you need is a desktop PC, a laptop or tablet with a microphone, a speakerphone and a webcam if you want to do a videoconferencing session, plus a good Internet connection.

How do you adapt in a differentiated way to what psychologists and patients are looking for on the one hand and on the other?

On the one hand, patients who require psychotherapy sessions are provided with time optimization (avoiding travel), discretion and the comfort of having an appointment with their psychologist from the comfort of their armchair at home.

On the other hand, psychologists are provided with a secure communication tool to carry out their work online, since mentavio has its own technology to allow secure data transmission through SSL encryption, that is, it guarantees the security and privacy of therapy sessions, during which confidential and especially sensitive information is exchanged.

This fact is relevant, as the professional associations of psychologists usually reject the use of video call platforms for personal use for professional purposes.

In addition, the portal also ensures that psychologists are charged for their services through secure payment systems.

Will someone seeking anonymity have their expectations met with this kind of service?

Patients have the option, as long as the treating psychologist agrees, to remain completely anonymous.

Is there any way to know the degree to which other clients are satisfied with a particular psychologist available at Mentavio?

At the end of each session, patients have the option to rate their satisfaction with the session and write a personal review. All users have access to the psychologists' ratings in their respective profiles.

What are the customization options offered by Mentavio?

Psychologists choose their hours of availability, their fees and the modality of their sessions (video, chat, telephone, email and face-to-face consultations).

Patients, for their part, choose the psychologist who best suits their possibilities, and for this they have the option of a free introductory session of about 10 minutes for a first contact; they can also choose the way the session is carried out and the payment methods.

A few years ago, the idea of establishing contact with psychologists through the Internet seemed unthinkable. What has changed?

The way we do everything has changed. We choose the movies we want to see, book trips, find a partner, learn languages, do our shopping... and all of this online. Nowadays everything is just a click away, and so is the world of healthcare.

We have to adapt to new needs, and Mentavio makes it possible for both psychologists and patients.