Video consultation in MAPFRE Health Insurance

| The video medical consultation is a very practical service that MAPFRE offers with its health insurance. In this way, patients can refer their questions to a doctor regardless of where they are. Here's how it works.

Today, we live in a society strongly marked by new technologies, which has greatly changed our habits. An example of this is the video medical consultation service that the, including MAPFRE, have begun to offer, with the aim of making life easier for users.

In this way, face-to-face assistance is maintained to deal with the most important matters. At the same time, another means of communication is established to SWDiscuss questions with a primary care physician from anywhere and simply having an Internet connection.

What does MAPFRE's video medical consultation consist of?

MAPFRE offers its clients a health orientation service, through which a videoconference with a family doctor can be held directly. For this, it is necessary to use the one that, in addition to this, includes many other functionalities.

To schedule a doctor appointment via video call the following steps must be followed:

People who make use of the video medical consultation can choose between 14 of MAPFRE's own medical centers.

Who can make a video call doctor appointment?

The MAPFRE Salud application can be used by anyone over 16 years old that is included in the policy to request a video medical consultation. In the case of users who are younger, this type of procedure can only be carried out by the insured who appears as the owner.

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• Once inside the MAPFRE Salud app, you must specify the day and time for the consultation. The hours are Monday to Friday from 9 a.m. to 9 p.m..
• Before the appointment, the user can share health documentation so that the professional can assess it.
• Once the service is finished, the patient will receive the consultation report to have it available whenever you need it.